If you want to speed up your web site, you must address the core issue, which is — your web site is getting more traffic than your web server (web hosting account) can handle.
So here are a few ways in which you can speed up your web site:
If you’re having weird issues – like members logging in and seeing other people’s profile information, or logging in as a valid user and being told “Sorry, you don’t have access to this content” – then it’s probably because of a “cache” plugin.
Do not use cache plugins on your membership site
DAP now fully works with WP Super Cache (and possibly other cache plugins too).
You just need to make sure that you exclude your member content (including the login page) from being cached.
Follow the steps below to clean up some the junk left behind by cache plugins (regardless of whether you see them in your plugins section, and regardless of whether they are currently active).
1) You wish to disable your cache plugin that is currently enabled
2) You previously had one enabled at some point in the past
3) You don’t believe you ever had a cache plugin enabled in the past
4) You were redirected to this page by the DAP support team because of potential caching-related issues
Now re-test whatever the issue was before, and it would have probably been resolved now.
That should do it.
If the issue still persists, let us know via a support ticket.
As a courtesy to our customers, we offer a free installation service, where we will install DAP on your site for free. And we can do your free installation within 24 hours of your purchase.
However, many people are confused by what “Free Installation” really means. So this article is to give you more details about that.
To give you a real-world example, think of “DAP Installation” similar to “Delivering the boxed TV set to your doorstep”. That’s it!
We won’t take it out of the box, hook it up to your cable box, set up your channels, set up your DVR, hook up your game console, DVD player, Roku box, etc. All of those things fall under “Setup & Configuration”.
So if you want our help setting up your DAP site, then check out our “Membership Site In A Box” package that comes with “Concierge” sessions to help you set it all up.
That’s it. There’s nothing else involved in the free installation that we perform.
Hope this helps clarify what you’re getting as part of your purchase.
Please remember that get get only one free installation, regardless of which license you buy. Additional installations may be purchased at http://DigitalAccessPass.com/buynow.php#installation
If you want us to do it all for you, then check out our “Membership Site In A Box” package that comes with “Concierge” sessions to help you set it all up.
To get your first free installation, click here.
The problem: DAP users are not being “sync”ed to WordPress.
Here’s how to troubleshoot.
What are your sync options in DAP Admin -> Setup -> Config -> WordPress Related Section?
Do you allow all users to be sync’d or just paid users?
Do you allow users to be synced only when they pick a username?
If you allow all users to be sync’d and do not want to force your users to pick a username before dap syncs to WP, then use these settings:
Sync DAP User Data to WordPress “Y”
Sync Paid Users Only “N”
Sync Only if Username Exists in DAP “N”
1) Add a user manually to DAP via dap admin panel
2) Note down the user’s dap login id/password
3) Open a new browser where you are not logged in to DAP as admin
4) Now login to DAP again but this time as the user you created in step 1.
5) Now visit any part of your blog. DAP will now sync user to WP.
6) Login to WP admin panel. Click on Users in the left sidebar and see if the new user was created.
Issue: You tried to bulk-add users to DAP (i.e., a bulk-import), and it is not working. No users have been added to the system.
Possible Solutions & Troubleshooting Tips
First check if there's a .csv file that has been created in the folder /dap/bulk/ on your server. If there's more than one .csv file in there (from a previous import/bulk-add), then see if there's a file whose timestamp is close to the time when you actually did the "Users > Add > Bulk-add Multiple Users To A Product" action.
If there's no .csv file, then it's possible that the folder doesn't have the right permissions for DAP to be able to create the file. So CHMOD the "bulk" folder (in /dap/ folder) to 755. Then re-try the bulk-add again.
You see a .csv file in there sitting for a few hours, but none of the users inside the .csv file have been added to DAP.
It's possible that the hourly cron job has either not been set up at all, or may have been setup incorrectly. Make sure the cron is setup and running correctly.
See both these links:
Sometimes, it is possible that the .csv file was actually created, but it was actually corrupt. And you won't know this until the cron runs and that specific bulk-add job shows an error.
When you look at the “System > Job Queue” screen, you see one line that shows this error…
Message: Error in CSV File
You were probably trying to to Bulk-Add Users to DAP. Or do a Broadcast email to a CSV file. In either case, there was an error in processing your request, because one of the following happened:
1) The CSV file could not be created in /dap/bulk/ folder because of a permission issue (try CHMOD 755), so when the cron task ran, it could not find the CSV file (or the file was corrupted for some reason).
2) The list of email addresses within the CSV file were not in the right format – Order should be: Email,FirstName,LastName ( LastName is optional)
How To Fix It
If a job fails, then there’s no way to “fix it and re-run it” right now. So you basically have to delete the job, and then submit a new one. So if a Bulk-Add job errors with the above message, then here’s what you need to do…
A) Click on the “Delete Jobs In Error” link on the “System > Job Queue” page. That will delete all jobs that have failed for whatever reason.
B) You should also clear out the /dap/bulk/ folder to make sure you delete any old, or errored out CSV files from that folder.
You’re seeing the green “Loading… Please Wait” progress bar continuosly running – it never stops and comes back with any data.
If this is a new setup, then it’s possible that your web host does not have a library called “JSON” enabled. Just ask them to enable it for your server. It’s rather simple to do, and we’ve never seen a host that won’t do this for their customers.
If it’s an old setup, and it was working previously, then your host made some changes that caused the library to stop working. So you still need their help in resolving the issue.
One possibility is that your database or web site is temporarily down, slow, or plain not responding for some reason. So DAP cannot connect to your database, and comes back with this error.
Or it could also be the “Progress Bar Never Stops” issue from above.
NOTE: We do not provide support for server or domain moves as part of Standard DAP Support that you get with your purchase of DAP. Please see our Terms Of Support which explains why. If you want our help with moving a DAP installation, you may purchase Premium Support slots from http://DigitalAccessPass.com/buynow.php#store (see “Installations & Support” tab)
DAP does not store the domain name anywhere in the database. So if you want to move an existing installation to a new domain, the only place where you need to change your domain name in the DAP installation (if you’re moving across domains) is in the dap-config.php file.
Moving a DAP installation consists of basically moving the files, and moving the database. Only 2 components.
NOTE: This content is for advanced users only, who understand the concept of user tables, database, etc. If you don’t understand any of this, then just ignore this – you don’t really need to know this in order to use DAP. This is only an explanation for those who wish to go under the hood of DAP and its integration with WordPress.
As you probably already know, WordPress has its own user database.
DAP has its own User database, and doesn’t use the WordPress database – for many reasons, not limited to the following…
1) Ability to store more user information than what WordPress allows
2) More powerful user search, profile updates, affiliate information, etc.
So, if you want to use any WordPress based plugins – like WordPress Forums or Subscribe2Blog – these forums are looking at WordPress’ native user database.
Now comes the necessity of “syncing” the DAP user data and your WordPress user data.
In the DAP Dashboard, in “Setup > Config > Advanced“, you will see two settings for syncing DAP & WP user data.
If you turn this to “Y” (for “Yes”), then every time someone logs into DAP, their DAP user data (just name and email) is automatically “synced” with WordPress user data. If you set this to “N”, then no data will be transferred from DAP to WordPress.
This one matters only if you have set (1) above to “Y”.
If you want only your “PAID” members to be synced with WordPress, then set this to “Y“.
If you want both “FREE” and “PAID” members synced with WordPress, then set this to “N“.
Here’s how it actually works:
That’s all there is to it.
Also see: Forum Integration
Users whose access has expired – i.e., today’s date is greater than the access end date for a specific product – automatically lose access to all of the content within the product. You don’t really have to do anything to prevent them from not accessing the content.
NOTE: If you actually *want* your members to have access to previously paid for content (content that they were paying for before their account expired), then you can do that by setting the config field “Setup > Config > Advanced > Allow access to previously-paid-for content even after subscriber cancels?” to “Y”. If this is set to “N” (which is the default setting), then as soon as a member’s account expires, they automatically lose access to all content in the product.
1. First search for user in the “Users > Manage” screen.
2. At the end of the user’s row of information, you’ll see a link called “Remove”. If you click on this link, the user will completely lose access to the Product – like they never ever had access to it. You will lose all history on that specific product access (when did they first sign up for that product, when they expired, etc). So use caution when completely removing access in this manner. Of course, nothing happens to the user data itself. And their actual order information (“Orders” page) also remains intact, and you can view it on the “Orders” page by searching using a transaction number or email id. It’s only the user’s access to the specific product that is removed.
If you just want to roll-back access by a month, instead of completely removing access, then you can do this from the “Users > Manage” screen, by searching for the User first, then checking the check box next to their record, and then selecting the “Rollback Access for Selected User(s) to the Product by 1 Recurring Cycle” and picking a product name from the drop-down.
If you wish to completely remove the users from your database, then check the check-box next to the user’s row, and then in the upper right hand section, click on the “Go” button next to the text “Fully Delete Selected Users from the database”. That should do it.
The following is relevant to you only if you are “Upgrading” DAP from an earlier version.
Yay, DAP version 1.0 is here! (click here to see the what changed )
This is an important update, so do not skip this.
Here’s how to upgrade to the new version:
1. Download the zip file and unzip to desktop. You should now see a folder by name “dap” on your desktop.
2. Overwrite the contents of your current “dap” folder on your site with the contents of the new “dap” folder on your desktop.
3. Do not try to use any admin functionality yet. Visit the following link:
http://YourSite.com/dap/update.php and follow the instructions on your screen.
NOTE: Replace YourSite.com with your actual domain name.
This is just for your information….
We have moved the email and header/footer templates from text files into the database, as some web hosts were very weird with file permissions and were causing issues. So all files which were previously located under /dap/templates/email/ and /dap/templates/content/ have now been moved to the database.
The contents of these template files have been copied over as-is to your database. But just as a sanity check, visit your “Admin > Templates” screen and double-check the content of these templates.