So you want to use DAP to sell group memberships or sub-accounts.
Eg. 1) A group membership – or multi-user account – that a School/College/Teacher can buy on behalf of their students. It’s either a one-time product, or could be a subscription product. In that case, buyer keeps paying monthly, and when they stop paying, all sub-users (child accounts) get disabled.
Eg. 2) Company A pays $X for up to 20 of its employees to have individual memberships. To begin with, the money is collected in one lump sum and DAP grants 20 memberships. Then each month Company A pays the Corporate/Umbrella/Bulk Membership and DAP gives credit to the individual memberships. If Company A fails to pay, all the “sub” members underneath lose access.
DAP doesn’t directly support sub-memberships or sub-accounts yet. We already have this on our humongous to-do list :-). And we definitely plan on implementing it soon. But for now, here’s a work-around for making this happen. It’s fairly simple, yet it is manual, and cannot be automated yet.
Until we include this feature in DAP and make it automated, there are two ways to look at this.
One: You could say, it’s too much work to remove 20/50 emails when the main buyer cancels. OR…
Two: Since this is a group membership, you are hopefully charging them a good fee for this (if not, then you certainly should!). So you can always hire someone for $5 or $10 per hour on Odesk and have them do the removal of those email id’s. Removing 50 email id’s would take about 20 minutes at most. And you would need to do this only when they cancel, which can happen only once per group membership.
So hope that helps give you some ideas.
Hope this makes sense.
Issue: You tried to bulk-add users to DAP (i.e., a bulk-import), and it is not working. No users have been added to the system.
Possible Solutions & Troubleshooting Tips
First check if there's a .csv file that has been created in the folder /dap/bulk/ on your server. If there's more than one .csv file in there (from a previous import/bulk-add), then see if there's a file whose timestamp is close to the time when you actually did the "Users > Add > Bulk-add Multiple Users To A Product" action.
If there's no .csv file, then it's possible that the folder doesn't have the right permissions for DAP to be able to create the file. So CHMOD the "bulk" folder (in /dap/ folder) to 755. Then re-try the bulk-add again.
You see a .csv file in there sitting for a few hours, but none of the users inside the .csv file have been added to DAP.
It's possible that the hourly cron job has either not been set up at all, or may have been setup incorrectly. Make sure the cron is setup and running correctly.
See both these links:
Sometimes, it is possible that the .csv file was actually created, but it was actually corrupt. And you won't know this until the cron runs and that specific bulk-add job shows an error.
When you look at the “System > Job Queue” screen, you see one line that shows this error…
Message: Error in CSV File
You were probably trying to to Bulk-Add Users to DAP. Or do a Broadcast email to a CSV file. In either case, there was an error in processing your request, because one of the following happened:
1) The CSV file could not be created in /dap/bulk/ folder because of a permission issue (try CHMOD 755), so when the cron task ran, it could not find the CSV file (or the file was corrupted for some reason).
2) The list of email addresses within the CSV file were not in the right format – Order should be: Email,FirstName,LastName ( LastName is optional)
How To Fix It
If a job fails, then there’s no way to “fix it and re-run it” right now. So you basically have to delete the job, and then submit a new one. So if a Bulk-Add job errors with the above message, then here’s what you need to do…
A) Click on the “Delete Jobs In Error” link on the “System > Job Queue” page. That will delete all jobs that have failed for whatever reason.
B) You should also clear out the /dap/bulk/ folder to make sure you delete any old, or errored out CSV files from that folder.