There are many reasons why an email is not delivered to the recipient.
And the list goes on!
That should give you an idea why email delivery is so tricky and complicated, which is what created a niche for the email delivery industry, and which is why companies like Aweber, MailChimp and GetResponse even came into existence and have thrived while charging a hefty fee for what you would think is the simple act of delivering email over the interwebs.
When you use DAP for sending out emails (whether autoresponder or broadcast emails), the “From Name” and “From Email” you set up in the DAP Config are used to send out the emails.
If you use your own web host as the “carrier”, then your web host’s email server is the one that carries the email and tries to deliver to the inbox of the recipient. And web hosts are generally not very good at the intricate science of email delivery, which is why if you’re going to use DAP, we recommend that you bypass your web host and have a third-party email system like Amazon SES deliver your emails.
Regardless of the carrier (web host, Amazon SES, AuthSMTP.com, etc), all bounced and undeliverable emails come back to the “From Email” that you have used under DAP Config.
DAP by itself does not do anything with those emails, as those emails don’t come back to DAP, but they go straight to the inbox of whatever “From Email” you have specified.
We will surely address this in the future. But for now, you will have to manually review those email bounces, see which one of them sound more serious (like, say, recipient email id not found, or domain no longer in use, etc), and then de-activate those email id’s from your DAP database.
When you use Amazon SES, Amazon by itself also monitors email id’s that have a consistent history of bouncing back, and will automatically suppress those email id’s and won’t even deliver email to those email id’s even if DAP did send the actual email to those id’s.
You can send an email broadcast to expired users of a product/level, on the DAP Admin > Email > Broadcasts page, by selecting Group #4.
The same feature works for sending emails to those who have “Cancelled” their subscription or trial.
Go to DAP Admin > Email > Broadcasts
Select Group #4.
1st drop-down: Select Product Name
2nd drop-down: Select “Have Already Expired”
3rd text field: Enter within how many days the users should’ve expired – as in, expired in the “Last X Days”
Once you’ve scheduled the broadcast, the emails will be sent out at the top of the hour when the DAP hourly cron runs.
DAP’s Amazon SES integration has been heavily tested, and we use it ourselves at DigitalAccessPass.com . So you can rest assured that there are no “bugs” of any kind.
Here are some troubleshooting steps if SES integration is not working even after you’ve followed the documentation exactly.
If you’re having email delivery issues on your host, you can connect DAP to 3rd-party email systems like Amazon SES and AuthSMTP.
In this article, you’ll see how to integrate DAP with AuthSMTP.
WARNING: Gmail integration may not work for everyone. Many factors – including, but not limited to, your physical location, the location associated with your Gmail account, location of server, IP address, etc – appear to play a role in whether or not this will work for you with your Gmail account. So please note, that if it doesn’t work for you, then there isn’t anything the DAP team can do to overcome or “fix” that. It’s Google, after all. We don’t know what rules and monitoring they have in place for this. So, if Gmail integration doesn’t work for you, then you may want to consider Amazon SES integration, which has a 100% success rate with DAP users at this time.
To increase deliverability of your autoresponder, broadcast and instant emails (like “Welcome” email), you can make DAP completely by-pass your web host’s email server, and send emails out through third-party email servers, like Gmail or Amazon SES. This article is about setting up DAP to send out emails through Gmail’s email servers.
Before you start sending out mass emails through Google’s Gmail Servers, please note this…
Sending out emails through Gmail instead of your web host, will surely boost your deliverability, no doubt. But remember that Gmail is NOT meant to use for mass emails. It is not really meant to be used as a list service. Plus they have a very strict restriction of 500 emails per 24-hour period.
You exceed that quota even by one, and they probably will temporarily disable your Gmail account for about 24 hours. Sending a large number of un-deliverable emails (resulting in bounces) could also get your entire Gmail account permanently suspended. And if you lose your Google username, it may (no confirmation available) affect your other Google accounts too – like AdWords or AdSense.
Anyway, DAP has a round-robin emailing system – so you could set up and use multiple Gmail accounts – each with its own 500 email limit per day – and combine them to send out a larger broadcast. However, remember – we’re talking about Google here – which means they can suspend/cancel/delete your account for any reason at all, even more so when you’re going against their TOS.
So use Gmail with caution, and only for smaller lists. If you want a larger sending email limit, check out the DAP integration with Amazon SES which allows you to send out tens of thousands of emails a day.
You can hook up DAP to Amazon’s Simple Email Service (Amazon SES) and have all of your emails go through Amazon’s beefed up, high-performance, high-deliverability email servers.
The document below explains how to connect DAP to Amazon SES. (troubleshooting info for DAP/SES integration)
So if the server name displayed in your Amazon SES account is this…
…then the text you would enter into the DAP Email > SMTP page is this…
Watch this video for details:
Here’s how you test emails in the system before making them live.
* When you schedule a broadcast email, it’s added to the job queue with a status of NEW
* When the cron job runs at the top of the hour, then the job status changes to COMPLETE (C) and the emails get sent.
So to test it, do this.
If you see this error when trying to send out a broadcast to a default group from the Email > Broadcast page, then the most plausible cause for this is that there are some special, non-standard characters in the body of the email that you’re trying to broadcast.
This could happen if you copied text that you composed in a Microsoft Word doc, or you cut/pasted from a WordPress blog post. And both Word and WordPress (some themes) are famous for creating special characters out of normal characters.
If you take a closer look at the body of your email, especially the single quotes and double-quotes characters, you will find that these may not be the standard single quote and double quote characters that you get from a plain text editor.
And these special characters trip up the DAP email broadcasting system.
So please take a closer look at all of the following characters:
And just type over them again just to be sure with the normal equivalent using your keyboard, and try the broadcast again.
And this time, it should work.
When you view the broadcast emails that you just scheduled on the System > Job Queue page, if you see that the email body in the saved job has been randomly cut off at one point (usually at the point where there would normally be a single or double quote), then that’s also an indication of non-standard characters in the email that you tried to send out. So see the above example for how to weed out any non-standard single or double quotes or hyphens, and try the test again with just one test email, and see if it goes out to just that one email. Because if it fails for one email, then it will fail for all emails being sent via the DAP Broadcast system.
If you or your members are noticing strange characters in emails – especially where there should normally be a single or double quote, then these are due to what are known as “Smart Quotes”.
These special characters always show up when you copy text from a WordPress blog (some themes use these characters) or a Microsoft Word document.
The single quote that works correctly is located next to the “Enter” key.
The incorrect one is located next to the “1” number key.
So copy your email text to a text editor, like notepad. Then change all single quotes to be ‘ and all double-quotes to be “ in your emails. Then put them back into DAP, and then test.
The “strange characters” issue should then be resolved.
NOTE: In a future version, we will implement an enhancement in DAP so that DAP can handle this automatically, but for now, the above solution is your only option.
One possible solution is that your cron job(s) aren’t running correctly.
DAP has two cron jobs. One that runs once an hour (dap-cron.php), and one that runs every 10 minutes (dap-emailorder.php).
You can see how to set them up here.
But in this post, we will see how to make sure your cron is actually set up correctly, or if it’s running correctly.