Unlocking Users

I would like to be able to search for Locked users across all accounts.

This way I could check for locked accounts and unlock them before my members have a chance to complain
about it.

I believe the button called Unlock User it doesn’t apear, only “Locked”.

So I just change with the status option “Active”.

Works fine.

I have a question. When I receive the message error: “Your account has been locked”

——————————————–
“We have detected a fairly large number
of login attempts using your email address,
from various different geographical locations.

To protect your account from abuse,
and to help us protect our content,
we have locked your account.

Please contact us to get your account unlocked.

Please remember: Account sharing is against
our policies, and any such sharing is strictly
prohibited and may result in your account
getting permanently shut down.”
——————————————–

There is a mistake. I only login once, from a single location, and not “a fairly large number
of login attempts using your email address,
from various different geographical locations.” THIS IS WRONG !

The problem, is, how can I prevent to send this message-error to the new users? Because, I believe that every new user will receive this message, and I will have to activated all the time their accounts.

I’d like to setup a ‘demo’ user account so that any number of people can login using this account to tour the system. I may turn off (disable) the account in the future, but pre-launch it is important for our affiliates to tour the system.

Unfortunately as soon as a few affiliates (5 by default) login with the account, the account gets locked. I’d like to disable this feature or increase the number of available IP’s for this one account only. Is that possible? Any thoughts on how to allow any number of people to log into one account without locking it?

thanks

John

You shouldn’t directly try to change the user’s status to Active. You *must* click on the “Unlock User” button (which only appears on the User > Edit page when a user’s status is “Locked”) that will then change the user’s status to “Active” as well as (most important) reset the user’s login count.

You can change the text of that email by going to “DAP Admin > Setup > Templates > Email:Locked Email”.

Every new user will *not* receive this message. They will get it only if a user tries to log in from more IP’s than what you’ve setup under DAP Admin > Setup > Config > IP Login Limit.

So make sure that number is set to at least 5.

And to unlock users, see:
http://DigitalAccessPass.com/documentation/?page=/doc/unlocking-users/

Sorry, you can’t set the IP Login Limit for just one account. It’s a global config at this time that will apply to all users.

For now, during pre-launch, you can set DAP Admin > Setup > Config > IP Login Limit to a high number (like 1000), so that many people can use same account to tour your setup.

And then, before launch, just set it back to a lower number – like 5 or 10.

and I tell you. There is no option Unlock User and no button Unlock User. Only “Active” option.

Please take a look:

http://screencast.com/t/asyi0i4j9

If a user logs out, does that lower or reset the login count? We have our count currently set to 6 but are getting some complaints from users that are using mobile devices or traveling. We don’t want to increase the login limit too high to prevent login sharing, but also want our roaming users to still be able to login.
Thanks

I have the same question as Rick. If a user logs out does that reset the login count?

>>If a user logs out does that reset the login count? << No, logout does not reset the login count currently. Please note: In dap 4.4. (latest version), you can "Exclude user from Login IP Check' in Edit Users page. We also added a new config option (Flush Login IP Records How Often?) to automatically flush the login IP records of all users in the system, every X number of days. Login IP records in the system will be flushed/reset as often as you configure.

Isn’t there a way in the new version to set individualized login counts? I’ve searched for everything I can think of, but I can’t find instructions for setting individual limits. Where would I find that?

Karon,

You cannot set individualized login counts, but you can exclude users from “Login IP Check” in DAP Edit Users page.

Thanks,
Veena