Upgrading or Downgrading of Subscriptions
There are two main items that need to be addressed when it comes to a member wanting to Upgrade or Downgrade their Subscription from one membership “level” (a.k.a “Product” in DAP) to another.
1) Modifying the actual recurring payments to reflect the new amount
2) Giving them appropriate access as per the upgrade (or downgrade)
So let’s see how both of these are accomplished.
1) Modifying Recurring Payments
You do need to take some manual action for this. The way to do it is….
- Ask your members to sign up for the new product/level/subscription separately, like it were a new sign up
- Cancel their old subscription manually. When using Paypal standard, this can be done by both you (as the admin) and the member themselves. But with all of the other payment solutions, you (the admin) will have to log in to the payment gateway (Authorize.net or Paypal Website Payments Pro) and manually delete the member’s old subscription). DAP will not automatically remove users old subscription profile in your payment gateway.
2) Giving your member access to new level
Set up automation rules using DAP’s Product Chaining feature, so that if they sign up for one Product (or “level”), they’re automatically removed from another Product (or level).
So if they are currently signed up to your “Gold Membership”, then when they sign up afresh for the “Platinum Membership”, then set up a Product Chaining rule that says, “If member signs up for Platinum Membership, then remove them from Gold Membership”. This is just to make sure that they don’t have access to two products (or “levels”) at the same time.
Using the example above…
If I cancel a user’s subscription manually, but then manually add them to the Platinum Membership (instead of them purchasing it directly), will they still be automatically removed from the Gold Membership?