Unlocking Users

DAP has a feature where if a user logs in from more IP addresses than what you’ve configured as DAP Admin (default: 5) under “Setup > Config > Advanced > Max. # of User Logins From Different IP’s” , then the user’s account automatically gets “Locked”, and both the user and you (the admin) will get an email notifying you that the user’s account has been locked.

You could then unlock them yourself, or wait for the user to send you an email and ask to be unlocked.

How to Unlock Users

  1. Search for the User by email on the “Users > Manage” screen
  2. Click on the name or user id. You will now be taken to the “Edit User” screen where you can see the user’s full details
  3. Next to user’s name, you should see a button called “Unlock User” (you will see this only if the status of the user is “Locked”, and won’t see it for other regular users).
  4. Click on the “Unlock User” button. That’s it. When you click the “Unlock User” button, the user’s login records are deleted, and the previously recorded IP addresses are deleted. So user basically starts with a fresh, new login count.

TIP: If your users are getting locked out too frequently, and you don’t want the hassle of unlocking them regularly, simply set the count to a higher number – like 20. Or you can also disable login IP check for individual users, or for your entire web site as a whole.

Click Here to Leave a Comment Below 13 comments
Kenny salter - January 12, 2011

I would like to be able to search for Locked users across all accounts.

This way I could check for locked accounts and unlock them before my members have a chance to complain
about it.

Just me - February 3, 2012

I believe the button called Unlock User it doesn’t apear, only “Locked”.

So I just change with the status option “Active”.

Works fine.

Just me - February 3, 2012

I have a question. When I receive the message error: “Your account has been locked”

“We have detected a fairly large number
of login attempts using your email address,
from various different geographical locations.

To protect your account from abuse,
and to help us protect our content,
we have locked your account.

Please contact us to get your account unlocked.

Please remember: Account sharing is against
our policies, and any such sharing is strictly
prohibited and may result in your account
getting permanently shut down.”

There is a mistake. I only login once, from a single location, and not “a fairly large number
of login attempts using your email address,
from various different geographical locations.” THIS IS WRONG !

The problem, is, how can I prevent to send this message-error to the new users? Because, I believe that every new user will receive this message, and I will have to activated all the time their accounts.

John - February 7, 2012

I’d like to setup a ‘demo’ user account so that any number of people can login using this account to tour the system. I may turn off (disable) the account in the future, but pre-launch it is important for our affiliates to tour the system.

Unfortunately as soon as a few affiliates (5 by default) login with the account, the account gets locked. I’d like to disable this feature or increase the number of available IP’s for this one account only. Is that possible? Any thoughts on how to allow any number of people to log into one account without locking it?



Ravi Jayagopal - February 7, 2012

You shouldn’t directly try to change the user’s status to Active. You *must* click on the “Unlock User” button (which only appears on the User > Edit page when a user’s status is “Locked”) that will then change the user’s status to “Active” as well as (most important) reset the user’s login count.

Ravi Jayagopal - February 7, 2012

You can change the text of that email by going to “DAP Admin > Setup > Templates > Email:Locked Email”.

Every new user will *not* receive this message. They will get it only if a user tries to log in from more IP’s than what you’ve setup under DAP Admin > Setup > Config > IP Login Limit.

So make sure that number is set to at least 5.

And to unlock users, see:

Ravi Jayagopal - February 7, 2012

Sorry, you can’t set the IP Login Limit for just one account. It’s a global config at this time that will apply to all users.

For now, during pre-launch, you can set DAP Admin > Setup > Config > IP Login Limit to a high number (like 1000), so that many people can use same account to tour your setup.

And then, before launch, just set it back to a lower number – like 5 or 10.

Just me - February 11, 2012

and I tell you. There is no option Unlock User and no button Unlock User. Only “Active” option.

Please take a look:


Rick - May 21, 2012

If a user logs out, does that lower or reset the login count? We have our count currently set to 6 but are getting some complaints from users that are using mobile devices or traveling. We don’t want to increase the login limit too high to prevent login sharing, but also want our roaming users to still be able to login.

Dana - January 9, 2013

I have the same question as Rick. If a user logs out does that reset the login count?

Veena Prashanth - January 9, 2013

>>If a user logs out does that reset the login count? << No, logout does not reset the login count currently. Please note: In dap 4.4. (latest version), you can "Exclude user from Login IP Check' in Edit Users page. We also added a new config option (Flush Login IP Records How Often?) to automatically flush the login IP records of all users in the system, every X number of days. Login IP records in the system will be flushed/reset as often as you configure.

Karon - February 6, 2013

Isn’t there a way in the new version to set individualized login counts? I’ve searched for everything I can think of, but I can’t find instructions for setting individual limits. Where would I find that?

Veena Prashanth - February 20, 2013


You cannot set individualized login counts, but you can exclude users from “Login IP Check” in DAP Edit Users page.



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