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Admin Options For Cancel & Refund

You can cancel/refund payments from within your DAP admin dashboard.


Please note: This will only work if you use SmartPayCart.com (SPC) to sell your products. You can cancel / refund transactions in Paypal, Stripe and Authorize.net.

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Step 1 - Enter Credentials in DAP Admin >> Setup >> Config page.

Paypal: Enter your Paypal API Keys in DAP Admin >> Setup >> Config page >> Paypal Section.

‚ÄčSee this on how to get username, password, signature from your Paypal account.

Authorize.net: Enter your Authnet Keys in DAP >> Setup >> Config page >> Authorize.net Section.

See this on how to get Login ID and Transaction Key from your Authnet account.

Stripe: Enter your Stripe Live Keys in DAP Admin >> Setup >> Config Page >> Stripe Section.

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Step 2 - Define cancellation action in DAP products page >> cancellation & expiration tab.

  • Remove from Product:  DAP will instantly remove users access to product upon cancellation.
  • No Action: Users will continue to have access to the product until the end of the current billing cycle and then  automatically lose access.
  • Make it Current: if user's cancel their subscription, then the access end date will automatically expire at the end of the current billing cycle.  But if the users renew after a few months, instead of extending access from where users left off, DAP will bring the access date forward, make it current and then extend access from the current date.

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Step 3 - Visit DAP Admin >> Payments >> Orders  Page

(Or find the member in DAP Admin >> Members >> Manage page and click on the order ID link. It'll bring you to the Edit Order page where you will find a "cancel" and "refund" button.

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Step 4 - Find the order. Click on the "cancel" icon to cancel and "refund" icon under "Action" to refund purchase.


That's it! DAP will cancel/refund order in the payment processor and also negate the earnings so your admin report shows accurate numbers!

Click Here to Leave a Comment Below 2 comments
Kristal - December 13, 2014

How long does it take for the refund to go through in paypal? I refunded it in DAP, and it shows the order canceled/refunded, but nothing was taken out of my paypal account.

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Veena Prashanth - December 13, 2014

>>How long does it take for the refund to go through in paypal? I refunded it in DAP, and it shows the order canceled/refunded, but nothing was taken out of my paypal account.<< It should be immediate. Are you on DAP 4.7.2 / LL 1.11.2? If not, please upgrade to that version and let us know if you still have this issue. Thanks, Veena

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