Troubleshooting Email Autoresponders
Please NOTE:
The auto-responder dripping works in real time. So at the time of testing, if you have users who are on day 3, then only emails that have been set up to drip on day #3 will go out to them. Anyone who is on day 1, or 2, or 4 and onwards, will not get those emails.
So check the day of the email that you’re expecting to be sent. And make sure there are users on that very day, and only those users will get the email.
If the autoresponder emails still do not drip as expected, then please do this :
1) Please make sure that the cron job is setup to run once every hour at the top of the hour.
Click here for the instructions to set up cron job.
2) Now to test dripping, add a test user via dap admin panel -> add users page. Make sure you ‘mark user as paid’ for access to paid product.
3) After the user is added, go to DAP admin -> Manage Users page and make sure the user status is A and product status is A.
4) If the user is added as Free User, the user can only access free content and will only receive the emails that are marked as ‘Available to Free Users’ in the DAP Products -> Auto-responder dripping section.
5) Now wait until the top of the hour for the cron to run and go back and check the newly added user’s email to see if the email set to drip day 1 has arrived.
If not, then do this:
1) Set dap setup -> config -> log level to 5
2) Now go to DAP Manage Users page , select the newly added user and click on ‘Fully Delete Selected User(s) from the database‘ under Operations.
3) Add the same user again like you did in step 2 and 3
4) IMPORTANT: Go to DAP System -> Logs and Empty log content. This way you have a clean log to start the test. The logs are only needed for troubleshooting.
4) Instead of waiting for cron to run at the top of the hour, run the cron manually by running this command in a browser –
http://yoursite.com/dap/dap-cron.php (replace yoursite.com with the name of the site)
5) Go back to dap system -> logs and check the log content. Open a dap support ticket and send us the log snippet.
6) Now again check the email (that you are dripping on day 1) to see if the email arrived.
Remember that if you add a free user, then the email setup as ‘available to only paid users’ will NOT be delivered to free users.
So either set the email dripping to drip on all users (paid and free) or make the added user a PAID user.
If the email still does not go through, open a dap ticket with us, and send us your dap admin url, id/password and your dap log snippet for troubleshooting.