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Self Service Store – DAP 4.2 updates

How Self-Service-Store (SSS) worked prior to DAP 4.2

In DAP 4.1, the credits could only be redeemed at product level. So if you wanted to allow users to redeem their earned credits/points towards individual videos, posts, pages etc., you had to create separate child product for each piece of content you wanted to sell because in the self-service-store, the users did not have the option to purchase individual content. They had to purchase the entire child product.

Good news is that DAP 4.2 will allow users to redeem credits at individual content level !!!

DAP 4.2 will support content-on-demand. Users DO NOT have to purchase the entire child product. They can redeem credits towards individual content (that are part of a child product),  and pick their own content release schedule rather than a SET drip schedule. So week 1, they can redeem credits toward video 1 and week 2, they can redeem credits towards video 3 skipping video 2. Or they can redeem credits towards both video 1 and video 3 on week 1. They can control how the content is released.

DAP 4.1 flow

1) Say you have 2 master products – Master Product A (10 credits) and Master Product B (20 credits).

2) Say you added video 1/ video 2 / post 1 / post 2 under the child product C. Say that you assigned 5 credits to Child Product C.  So to purchase Child product C, the user will have to spend 5 credits.
Make sure you added / associated the child product C to master product A.

3) Say you added video 3/ video 4 / post 3 / post 4 under a child product D. Say that you assigned 12 credits to Child Product D. So to purchase Child product D, the user will have to spend 12 credits.
Make sure you added / associated the child product D to master product B.

4) User 1 purchases Master Product A. The user will get 10 credits.

5) User 1 purchases Master Product B. The user will get 20 credits.

NOTE: The total credits are at master level and the credits earned towards a master can only be redeemed towards child products that are associated to that master.
So when a user buys Master Product A., user will have 10 credits that the user can use towards any child products that are associated to the Master Product A.

When a user buys Master Product B, user will have 20 credits (you can check by clicking on ‘Credits’ in manage users page for that master). The user can use the credits earned by purchase of Master Product B towards any child products that are associated to the Master Product B.

The user cannot use the credits earned from Master Product A towards child products of Master Product B.

You can assign multiple child products to a master. You can assign the same child to multiple masters.

6) User 1 logs in and visits the self-service-store page :

The user will see child product C listed under Master Product A.

The user will see child product D listed under Master Product B.

Now the user can redeem the credits earned from the purchase of Master Product A (10 credits) to purchase the child product C (5 credits). The user can redeem the credits earned from the purchase of Master Product B (20 credits) to purchase the child product D (12 credits).

THE USERS CANNOT PURCHASE INDIVIDUAL CONTENT IN DAP 4.1. THEY HAVE TO PURCHASE THE ENTIRE CHILD PRODUCT.

DAP 4.2 flow

1) Say you have 2 master products – Master Product A (10 credits) and Master Product B (20 credits).

2) In DAP 4.2, you can decide whether you want credits to be redeemed at content level for your store (In DAP admin => Self-Service-Store => Select your child product => Allow credits to be redeemed at content level). By default the users can only redeem credit towards the entire child product. But you can configure the child products to allow credits to be redeemed at content level.

If you decide to allow credits to be redeemed at content level for 1 child, then do the same for all child products to keep the look&feel of your store consistent. Otherwise the store will look messy.

3) Say you allow credits to be redeemed at content level in your store.

In this case you will have to assign content level credits in the DAP admin => Self-Service-Store page ( Self Service Content: “ContentResponder” area).

DAP automatically protects content that you add in the content responder area.

You CANNOT have the same product participate in both self-service-store as well as participate in dripping in dap products page. If you want to have the same child product participate in both self service store and the regular content dripping outside of store, then create a copy/clone of the child product (in dap products page) and give it a different name.

Make sure you added / associated the child product C to master product A.

Make sure you added / associated the child product D to master product B.

4) Say you added video 1/ video 2 / post 1 / post 2 under the child product C. Say that you assigned 1 credit to each content. So to purchase the entire Child product C, the user will have to spend 4 credits (video 1 + video 2 + post 1 + post 2).

OR the user can purchase individual content for 1 credit each.

3) Say you added video 3/ video 4 / post 3 / post 4 under a child product D. Say that you assigned 2 credits to the videos (video 3 & 4) and 4 credits to the posts (post 3 & 4). So to purchase Child product D, the user will have to spend 2+ 2+ 4+ 4 = 12 credits.

4) User 1 purchases Master Product A. The user will get 10 credits.

5) User 1 purchases Master Product B. The user will get 20 credits.

NOTE: The total credits are at master level and the credits earned towards a master can only be redeemed towards child products that are associated to that master.

So when a user buys Master Product A., user will have 10 credits that the user can use towards any child products or contents under the child products that are associated to the Master Product A.

When a user buys Master Product B, user will have 20 credits (you can check by clicking on ‘Credits’ in manage users page for that master). The user can use the credits earned by purchase of Master Product B towards any child products or contents under the child products that are associated to the Master Product B.

The user CANNOT use the credits earned from Master Product A towards child products of Master Product B.

You CAN assign multiple child products to a master. You CAN assign the same child to multiple masters.

6) User 1 logs in and visits the self-service-store page :

The user will see child product C listed under Master Product A. User will see the individual content listed under child product C and they can purchase individual content or the entire child product.

The user will see child product C listed under Master Product B. User will see the individual content listed under child product D and they can purchase individual content or the entire child product.

Now the user can redeem the credits earned from the purchase of Master Product A (10 credits) to purchase the child product C (4 credits) or purchase individual content under child product C (video 1/ video 2 / post 1 / post 2). The user can redeem the credits earned from the purchase of Master Product B (20 credits) to purchase the child product D (12 credits) or purchase individual content under child product C (video 3/ video 4 / post 3 / post 4).


Click Here to Leave a Comment Below 21 comments
Alex - January 10, 2012

Hello, did you also updated the feature where people can buy credits when they want so they can use in purchasing products? because in this way you can only create one Master and then have all sorts of children at any point.. and if the person desires to buy a specific product and doesn’t have the points they can buy it… it’s more flexible this way so you can actually give access to people to buy any product, and not having to sign up for another Master..

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Veena Prashanth - January 10, 2012

Alex,

Yes, it should already work that way. The same master can be purchased multiple times and each time, dap will add up credits.

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Mike - January 13, 2012

I’m going to drip out one post/page per week to members. However I’d like to include a store where they can buy some of my full products that are not going to be dripped out using credits. Is there a way to drip content like a regular membership site and ALSO let people build up credits towards purchases that are not part of their membership? Thanks. Mike

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Veena Prashanth - January 13, 2012

Yes, you can use both self-service and regular products in dap.

Say, you have defined product A as a SSS child product that is available in the store and users can redeem their earned credits to get access to A or they can redeem content-level credits under A.

But you cannot use the same product A to also drip out content like regular membership. If you want to sell the same product A (outside of self-service) so the content can be dripped, then you cannot do that.

You will have to define a new product (say B) and have the regular content dripping under B so when a user purchases B, the content will be dripped and B wont be in the store.

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Mike - January 13, 2012

Veena, I just want to be sure I understand.

Lets say my membership site has just one subscription product. Each week I drip out a new post. IE: Workout of the month, interview, article, video….repeat forever.

Can this same subscriber also earn credits to purchase books that I sell that are not part of their subscription?

The longer they stay members the more credits they earn that they can use in my book store. These books will never be dripped. The only way to get them would be to buy them at full price or earn them with credits.

To summarize. I want someone to be a subscriber/member that gets dripped content and I also want them to earn credits to buy products/books that are not related to their subscription.

Is this possible? Thanks for having patience with, I can be a bit slow 🙂

Reply
Veena Prashanth - January 13, 2012

Yes, it’s possible.

Master Product – Subscription Product
Child Product – Books

You just have to mark the subscription product as a master product that participates in the store, and in the SSS page, define Books as a child product. Then create an association between the master and the child. Assign credits to the master.

Now if someone buys master, they will accumulate credits and at the same time will have access to drip content.

They can use the earned credits in the store to get books.

I have not tested this scenario but should work. If it does not work, let us know and we will make sure it gets addressed in next SSS release.

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Mike - January 14, 2012

Awesome! Thanks 🙂

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Alex - January 14, 2012

and if i have a subscription with 1 month free trial… then i would not receive the money for the credits they receive if they sign up for the same master… is there a way to credit them points other wise (not buying the master that is a subscription with a free trial?)

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Veena Prashanth - January 14, 2012

Alex,

So you want the users to get credits after the free trial period is over automatically upon each recurring payment, correct?

If yes, then that’s currently not possible.

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Alex - January 14, 2012

i appreciate it.. it sure be a great feature to ad because it opens up a lot of business to offer a free trial and for sure a lot of marketers can bennefit from this. It will be great if you could actualy ad a new product that will give people credits that they can use in a master product.

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Alex - January 14, 2012

or to actually set the points structure to the dollar amount, so people can buy as many credits as they desire

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Veena Prashanth - January 14, 2012

>>or to actually set the points structure to the dollar amount, so people can buy as many credits as they desire << You can always create a master product just for the purpose of allowing users to buy as many credits as they want and they can then redeem earned credits towards any associated child products in the store.

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Alex - January 15, 2012

this sounds great.. would it work in this scenario?

Master A is a subscription with a free trial and as many childs as i have products. Master B for the purpose of allowing users to buy credits… are the credits gained from master b usable in buying products that are set as childs for Master A? basically the point are generally available in the store for the user to buy what childs he/she desire no matter what master buys?…. or do i have to set all the childs as in Master A in Master B and then people actually guys a child of Master B?

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Veena Prashanth - January 15, 2012

You have to associate the child products to master B (you do not have to associate it to master A) and then users that buy credits for master B, they can redeem it towards any chikd products associated to master B.

>>basically the point are generally available in the store for the user to buy what childs he/she desire no matter what master buys?¦ << In the next release of SSS, we are considering creating a global pool of points (instead of master level).. so anyone that earns points via any activity (like refer a friend, sign up to newsletter etc) can go to the store and redeem against any participating child products. No association necessary.

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Alex - January 16, 2012

That’s great — the next update for sure would be highly appreciated.

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Trevor - June 25, 2012

Here’s what I’d like to do…

Master Product – Monthly subscription
Child products – all the training

Users will get the monthly amount of credits I set, regardless of the amount they pay (do to dime sales and specials).

Credits won’t kick in until the subscriptions start when it’s a free or low-cost trial. Users will still have access to free and bonus materials while on the introductory trial along with the sales pages for the other products. Basically, I’ll need sale pages inside the membership area for each product.

Since all the training will be child products, users will be able to choose their training.

I want them to be able be able to have access to all their products, even if they drop the monthly fee. They won’t accrue credits unless they pay. But if they don’t opt-out of the email list, they’ll be kept up to date with new releases.

Does this make sense?

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Veena Prashanth - June 25, 2012

Hi Trevor,

We are going to release a NEW version of self-service-store plugin loaded with tons of features in a couple of months (DAP 4.4 release). It will include social media integration (twitter/facebook points), affiliate credits (lead/sale) and several other new features.

As far as “credits not kicking in until recurring payment comes in” is concerned, we had not planned on adding this feature but it’s is a great suggestion and we will try to include it in the upcoming release.

Thanks,
Veena

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Matt - June 26, 2012

I don’t have any child products (just a recurring subscription service).

Is is there any way I can use SSS to allow subscribers to earn “loyalty points” for each month of paid service which can be accumulated towards free months of service?

Thanks

Reply
Veena Prashanth - June 26, 2012

Matt,
The buyers can earn credits every time a payment comes in but you cannot have users directly exchange the earned credits towards a free month of service. You can manually extend their access end date (extend it by a month or extend it based on accumulated credits) so even if they cancel subscription, they will be covered until the extended time.

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kenny salter - July 9, 2012

did you add the feature where affilliates can get paid in credits in the self-service store?

Also has the ability to award credits for sharing on facebook or twitter or even pinterest been added?

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Veena Prashanth - July 9, 2012

Kenny,

>>did you add the feature where affilliates can get paid in credits in the self-service store? < < It will be part of upcoming dap release (DAP 4.4) in a couple of months. >>Also has the ability to award credits for sharing on facebook or twitter or even pinterest been added? << Yes FB / twitter points are also part of 4.4. NOTE: We are fully revamping SSS and giving it a new name. If you are not yet using SSS, it will be easier to just start over with the new version when it comes out. If you are already using it, it will require some work to migrate to new platform. We are still working on how the migration will work as it will not be straightforward. We will work one-on-one with a couple of existing SSS users first to get them migrated to the new version and if that works well, we will create a migration document with instructions for those you want to migrate from old to new instead of simply starting over with new version. Veena

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