Manually Crediting Affiliates

Please note that an affiliate will get their commissions credited only if there’s an actual payment (transaction) in the system for that purchase.

So if you have marked someone as “PAID”, for whatever reason, then even if there is an affiliate associated with that user, then the affiliate is not going to get credited any actual commissions because there is no payment in the system.

Here’s how to manually credit affiliates for a sign-up or purchase…

1) Add Transaction If None Exists

If there is no payment associated with the purchase, and you’ve marked the user as “FREE” or “PAID”, then you must first enter an order (transaction) into the system. So search for the user by email id on the Users > Manage page, and on their row for that Product, click on “Add Trans” (which stands for “Add Transaction”).

2) Add Transaction Amount – If None Exists

When you click on the “Add Trans” link, you will see a small popup appear (see image below) that allows you to manually enter an order. So if the purchase was for say $97, then you would enter “97” or “97.00” in the “Order Amount” field and click on “Submit”.

3) Verifying Order Id

Once you’ve entered a manual order, the “Trans Id” column will change from “PAID” to an actual transaction (or order) id – in the example below, it turns to Transaction Id “3”.

4) Give Manual Credit To Affiliate

Now that there’s an order in the system, it’s time to manually give credit to the affiliate. Now on the same User row, scroll all the way to the end, and under the “Aff Id” column, if you already see a number, then it means some other affiliate is already associated with this purchase. You cannot change that affiliate id at this time.

But if you see a “+” (plus sign) there instead of a number, it means that no affiliate is associated with that purchase yet, and you will be able to give credit for that purchase or sign up to any affiliate in the system.

So when you click on the “+” sign, you will see a small popup come up, which allows you to enter the affiliate id (must be a number) of any user in the system. Please note that ever user has a unique number (“User Id”) associated with their account. That’s the number you should enter here.

5) Verifying Manual Credit

Let’s say you gave credit to Affiliate Id 5 for this purchase. So now you should see the “+” sign at the end of the row change to “5”. That means, user #5 has been given affiliate credit for this purchase. So assuming you have already set up affiliate commissions for this product (under Affiliates > Set Commissions ), then at the top of the next hour, when the hourly cron job runs, the affiliate commission will be “credited” the affiliate’s account depending on the commissions set up for the product.

WARNING

Sometimes you may enter a manual transaction for a purchase at the same time DAP is processing an automated transaction for that same purchase.

That means, there are now two transactions in DAP for the same purchase – which can cause problems in accounting.

At the very least, you may end up paying double commissions to the affiliate who referred the user, because all affiliate commissions are calculated from sales, and if you have two entries for the same purchase, then the affiliate will get paid twice.

So if you see two credits for the affiliate, you must note that it will not be for the same transaction, but for different transactions.

So be careful when you’re entering Manual transactions. That is only for when there is no way to automate it in DAP, and you’re unable to bring the transaction into DAP automatically.

If you see two affiliate commission credits (one for the automated transaction that DAP picked up, and one for the Manual transaction that you entered), then just refund the manual transaction in DAP. There will probably be a change to the user’s access because of the refund. So make a note of the current access of the user BEFORE you do the refund, and then AFTER you’ve processed the refund, go back to the User’s details on the Users > Manage page, and manually adjust their access to make sure it’s accurate.

Click Here to Leave a Comment Below 6 comments

Kit - August 2, 2011

How do you change the Aff ID 5 to a different number?

Ravi Jayagopal - August 2, 2011

Sorry, you can’t change that at this time.

Jeff - June 4, 2014

My goal is for a customer to buy the same product over and over again, and let the affiliate get paid for each purchase.

However, I think it pays them ONE time no matter how many times they buy the same product.

Is that right?

Veena Prashanth - June 5, 2014

If same user buys the same product again, DAP will treat this like a subscription payment and not a first time payment. You can enable recurring commission for this product to allow DAP to credit affiliates for repeat purchase of same product.

Thanks,
Veena

Jeff - March 6, 2015

How do you delete an affiliate commission that is not a refund?

Let me give you an example:

1. Customer pays for a product – the referring affiliate earns commission. Congrats.

2. Then, the same customer becomes an affiliate – and can buy products from himself and get paid a commission.

However, the system applies the commission to ALL his past purchases.

Yikes.

Ravi Jayagopal - March 7, 2015

Hi Jeff,

>>How do you delete an affiliate commission that is not a refund?< < Best way to do this, especially if you know that the affiliate has fraudulently bought using their own previous account id, is to go to the Users > Manage page, search for the buyer, and then at the end of the row, under the “Aff Id” column, click on the affiliate’s id, and you will see a popup.

There, replace it with the DAP Admin user’s id – which is usually “1” (without the quotes). So you’re basically replacing the affiliate with DAP admin as affiliate. And all future commissions for that purchase will go to your Admin id.

In the next version of DAP, you will have the option of deleting individual unpaid commissions, but that still won’t resolve your specific issue, because if you simply delete on commission, then with the next payment, more commissions will accrue. And you will have to go in each time and delete the commission every month. Instead, the right way to do it is to remove the user/affiliate relationship completely, by either replacing with “No Affiliate” or by replacing it with your own id.

– Ravi Jayagopal