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Troubleshooting Product Settings

Summary

DAP has 3 fields which are applicable at a Product-level.

If a content (page/post) is part of just one single product, then the Product-level settings will apply.

But if a content (page/post) is part of multiple products, then DAP can’t figure out which product’s settings to use – so it falls back to the “GLOBAL” equivalent of that same setting under Setup > Config.

The 3 fields are…

• Post-Login URL
• Sales Page URL
• Error Page URL

All 3 of these have both a Product-level setting, plus a fall-back Global setting under Setup > Config.

 

1) Post-Login URL not redirecting to the right page

If the user has access to more than 1 DAP Product, then DAP cannot decide which Product’s Post-Login URL to redirect the user to. So it simply redirects the user to the global equivalent of that URL at Setup > Config > Post-Login URL (Global)

So if you’re testing the “Post-Login URL” field, make sure you create a test user with access to just that one product, and then log in as her and test.

2) Error Page URL not redirecting to the right page

If the content that user is trying to access, but is not eligible to access, is part of just one DAP product, then that product’s “Error Page URL” will apply. And this field is set to “/dap/product-error.php” by default. Even if you set this to blank, it will assume that to be the same as teh default value, and the default “In-page Error Message” will apply.

If the content that user is trying to access, but is not eligible to access, is part of more than 1 DAP Product, then DAP cannot decide which Product’s “Error Page URL” to use. So it simply uses the global equivalent under Setup > Config > Error Page URL (Global)

If you want to redirect the error page URL to a custom error page, then you have to enter that into each product, as well as one for the global one.

3) “Sales Page URL” on error page not pointing to right URL
(OR)
Lock message says “Sorry, this content is for members only. Click here to get access” but “Click here” points to my incorrect URL

If the content that user is trying to access, but is not eligible to access, is part of more than 1 DAP Product, then DAP cannot decide which Product’s “Sales Page URL” to show on the “In-Page Error Message” shown to the viewer. So it simply uses the global equivalent under Setup > Config > Sales Page URL (Global)

So make sure you have set up a URL in that field.

4) Clicking on a protected Category is not taking user to the correct “Error Page URL”

When you click on a category (instead of a single post), then because the category could contain many posts, each of which could be part of multiple Products. So DAP is unable to choose just 1 single Product from which to pick the “Error Page URL” and redirect the visitor to. So it just shows the error message with the padlock image, which can be customized. Click here for details.