Troubleshooting Self Service Store (SSS)

Q1.  I setup a master product and a child product and linked association per your video. User also has been granted credit, but no where on the page it shows the download links. Where does the user have to click to download the product ?

A1. If the user is NOT able to access content, then it’s because the user does NOT have access to the content. Whether it’s SSS delivered product or regular product, same rule applies.

All the products/content that the user has access to will be listed in the members home page.

(Read this on HowToCreateMemberHomePage – http://www.digitalaccesspass.com/doc/creating-member-affiliate-sections-within-wordpress ).

1) go to dap manage users page
2) select that user record and see what all product the user has access to
3) see if the user is marked as “FREE” or “PAID” user of the child products.
4) check if the user status and product status is set to A (active).
5) Check user’s access start and end date for the child products

6) if the user is marked as FREE user, then the user will NOT be able to access content that is marked as ‘available to paid users’ in the content protection area. So check that and make sure the user has access to the content.