{"id":3346,"date":"2013-08-17T01:18:36","date_gmt":"2013-08-17T08:18:36","guid":{"rendered":"http:\/\/www.digitalaccesspass.com\/doc\/?p=3346"},"modified":"2014-03-01T22:32:48","modified_gmt":"2014-03-02T06:32:48","slug":"troubleshooting-admin-home-page-reports","status":"publish","type":"post","link":"http:\/\/digitalaccesspass.com\/doc\/troubleshooting-admin-home-page-reports\/","title":{"rendered":"Troubleshooting Admin Home Page Reports"},"content":{"rendered":"<p>If you find something not right with the numbers on the admin home page reports, then it&#8217;s probably because&#8230;<\/p>\n<p>1) You&#8217;ve not chosen a wide enough date range at the top of the page. So make sure you select a wider date range and click &#8220;Run All Reports&#8221; to load all reports on that page for the new date range<\/p>\n<p>-OR-<\/p>\n<p>2) You have manipulated some dates for one or more users, which is making the earnings report not match the member summary report. In that case, keep reading.<\/p>\n<p>On the DAP Admin Home page, the <strong>Earnings Report by Product<\/strong> basically reports on all actual orders (payments received) based on transactions listed on the &#8220;Payment Processing &gt; Orders&#8221; page.<\/p>\n<p>However, the <strong>Member Summary<\/strong> report shows a summary of members based on start date, end date, and trans id (free\/paid\/actual number) of the users on the <strong>Users &gt; Manage<\/strong> page.<\/p>\n<p>So let&#8217;s a new member joined today.<\/p>\n<p>Normally, on the Admin home page, if you chose the date range for all reports for just today&#8217;s date, then the order would show up under <strong>Earnings Report by Product<\/strong> for today&#8217;s date, and also shows as a new paid member under the\u00a0<strong>Member Summary<\/strong> report.<\/p>\n<p>However, if you went to the Users &gt; Manage page, and manipulated the user&#8217;s start date to some date from last month, then the new order will still continue to show under <strong>Earnings Report by Product<\/strong> for today&#8217;s date, but now under <strong>Member Summary<\/strong>, number of new PAID members who joined today, would show as ZERO. That&#8217;s because you manipulated the dates such that DAP will now be reporting an extra member joining last month.<\/p>\n<p>So if you truly want the data to match under both reports, then don&#8217;t manipulate the user&#8217;s data (so user paid today, but you moved his start date back by a few months just to test dripping or just to give him extra access).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you find something not right with the numbers on the admin home page reports, then it&#8217;s probably because&#8230; 1) You&#8217;ve not chosen a wide enough date range at the top of the page. So make sure you select a wider date range and click &#8220;Run All Reports&#8221; to load all reports on that page [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12,3,68,123,46],"tags":[],"_links":{"self":[{"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/posts\/3346"}],"collection":[{"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/comments?post=3346"}],"version-history":[{"count":6,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/posts\/3346\/revisions"}],"predecessor-version":[{"id":4161,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/posts\/3346\/revisions\/4161"}],"wp:attachment":[{"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/media?parent=3346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/categories?post=3346"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/digitalaccesspass.com\/doc\/wp-json\/wp\/v2\/tags?post=3346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}