How to Troubleshoot PayPal IPN Issues!

Instant Payment Notification (IPN) is a message service that automatically notifies merchants of events related to PayPal transactions. It allows membership plugins such as DigitalAccessPass (DAP) to automate back-office and administrative functions, including automatically extending access to subscription products and providing customers with order status.

DAP relies on PayPal IPN to manage subscription access.

When users purchase a subscription, their access to the product in DAP depends on the billing cycle.

If it's a monthly subscription, they get 30 days access. If it's an annual subscription, they get 365 days of access. Upon a successful payment every month or every year (based on your billing cycle), their access is extended.

If users cancel their subscription or payment fails for any reason, access won't get extended and they'll automatically lose access to the product at the end of the current billing cycle.

So IPN is a very critical part of subscription access management. If it's not working right, your members will end up losing access to their membership, even after completing a successful subscription payment.

Watch this video to see how you can quickly and easily troubleshoot any PayPal IPN issues.